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Solutions
Every eCall solution offers missed call email notification, full international coverage and out-of-hours support as standard. The specific benefits and requirements of each are presented below.This is suitable when you want your call centre operators to automatically know the name of the customer and other details (such as the product they are interested in) before they speak to the customer. This solution requires that your call centre has a direct dial in (DDI) facilities with no front-of-house or call queuing. |
This solution gives an extremely fast response to the customer and then automatically puts them through to your call centre. This is useful when your call centre does not have a direct dial number but has a front-of-house or queuing system. The customer's details are not read to your call centre operator, although it may be possible for them to know that it is a call from your website. |
Contact one of our experts to discuss your requirements and to set up a demonstration on your site by clicking the eCall button 
or by completing the 
form.
or by completing the form.